Effective Date: 1st March 2025
At Cigarettesandbaccy.com, we pride ourselves on providing high-quality tobacco products at wholesale prices. Due to the nature of our goods and relevant tobacco regulations, we operate a strict no-refund policy.
No Refunds on Tobacco Products
All sales are final. We do not offer refunds, returns, or exchanges on any tobacco or related products under any circumstances, including but not limited to:
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Change of mind
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Refusal by postal/customs authorities
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Lost parcels after successful dispatch
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Delay in delivery
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Incorrect use or resale
By purchasing from our site, you accept full responsibility for your order once it has been dispatched.
Postal and Customs Risk
You purchase at your own risk. International and UK buyers must be aware of their local laws and customs regulations regarding tobacco imports.
We are not liable for:
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Parcels opened, delayed, or confiscated by customs
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Duties, taxes, or penalties imposed by local authorities
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Any additional fees charged upon delivery
If customs authorities choose to impose duties or open your parcel, that is entirely out of our control, and no compensation or refund will be provided.
Damaged or Incorrect Items
In the rare case that you receive the wrong item or your order arrives damaged in transit, please contact us within 48 hours of delivery with clear photographic evidence. We will investigate and, at our discretion, may offer a replacement.
No claims will be accepted after this window has passed.
Contact
If you have any questions about your order, email us at:
📧 [email protected]
📞 1234567891011
