Effective Date: 1st March 2025

This Privacy Policy outlines how Cigarettesandbaccy.com ("we", "our", "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to safeguarding your data and ensuring your privacy is protected.

1. Information We Collect

When you visit or interact with our site, we may collect the following data:

• Personal Identification: Name, email address, billing/shipping address, phone number.

• Age Verification Data: Date of birth or identification details to confirm you are 18+.

• Order Information: Product selection, order history, and payment method (Note: we do not store card details).

• Technical Data: IP address, browser type, device information, and usage data via cookies.

2. How We Use Your Information

We only use your information to:

• Process and deliver your orders.

• Verify your age to meet legal requirements.

• Provide customer support and respond to queries.

• Send order updates, delivery confirmations, or service-related messages.

• Improve our website and services through anonymous usage analysis.

3. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Ensure the website functions correctly.

• Remember your preferences (e.g. login, cart items).

• Analyse website traffic to improve performance.

You can manage or disable cookies in your browser settings at any time.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual obligation – to fulfil your orders.

• Legal compliance – for age verification and record-keeping.

• Legitimate interest – to improve services and protect against fraud.

5. Data Sharing and Storage

We do not sell, rent, or trade your personal information.

We may share data with trusted third parties only where necessary:

• Payment processors (e.g. Stripe, PayPal)

• Delivery couriers

• IT and website maintenance providers

All third parties are required to comply with UK GDPR standards.

6. How We Protect Your Data

• Encrypted SSL website connection

• Secure password-protected systems

• Limited access to customer data within our team

• Regular software and server security updates

7. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• Legal and accounting obligations

• Order fulfilment and customer service

• Fraud prevention

Typically, data is stored for no more than 6 years, unless required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of incorrect or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Object to certain processing activities

• Withdraw consent where applicable

To exercise any of these rights, email us at [email protected].

9. Age Verification

We are legally required to confirm that all users and purchasers are 18 years or older. By using our site, you confirm you meet this age requirement. Failure to provide proof of age when requested will result in cancellation of orders and suspension of your account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.”

Contact Us
If you have any questions or concerns about your data or this policy, please contact:
📧 [email protected]
📞 1234567891011
📍 UK | Ireland | Europe