Welcome to the Cigarettesandbaccy.com FAQ section. If your question isn't listed here, feel free to email us at [email protected].

🔞 1. Do I need to be over 18 to place an order?

Yes. You must be 18 years or older to purchase from this site. We operate a strict age verification policy. Orders from individuals under 18 will be automatically cancelled.

📦 2. Do you sell to the public or just businesses?

We are a wholesale platform. While we primarily serve retailers, resellers, and bulk buyers, individuals may order if they meet the minimum order requirement and accept our terms regarding customs risk.

🚚 3. Do you deliver outside the UK?

Yes, we ship internationally. However, it is your responsibility to check local customs laws on tobacco imports. We are not responsible for any delays, seizures, or duty charges imposed by customs.

💸 4. Do you offer refunds or returns?

No. All sales are final. We do not refund or accept returns on tobacco products for any reason. This includes customs issues, delays, or parcels being opened or held.

💷 5. Will I have to pay customs duties or taxes?

Possibly. If your country or region charges import duties on tobacco, you are responsible for paying them. Cigarettesandbaccy.com is not liable for any fees incurred after dispatch.

🛒 6. What is your minimum order quantity?

Our minimum order quantity varies depending on the product, but generally, we cater to carton, master carton, and pallet-level orders. You’ll see specific quantities and pricing on each product page.

📦 7. How is my order packaged?

All orders are securely and discreetly packaged. Parcels are GPS-tracked and require a signature from someone over 18 upon delivery.

🕒 8. How long does delivery take?

UK orders usually arrive in 2–4 business days. International orders can take 5–12 business days, depending on customs clearance. Tracking information will be provided once your order ships.

💳 9. What payment methods do you accept?

We accept a range of secure payment methods, including:

• Debit/Credit Card

• Bank Transfer

• Cryptocurrency (on request)

📞 10. How can I contact customer support?

You can reach us via:
📧 [email protected]
📞 1234567891011
We aim to respond to all queries within 24 hours (Mon–Fri).